Frequently Asked Questions

Our FAQ page provides answers to common questions about our repair services for a variety of consumer electronic devices including laptops, desktop computers, game consoles, and more. We understand the importance of your electronic devices and the impact that a malfunctioning device can have on your daily life. That’s why we strive to provide high-quality, affordable repair services with quick turnaround times. Whether you’re dealing with a cracked screen, battery issues, or software problems, our expert technicians are here to help. Read on for answers to some of the most frequently asked questions about our consumer electronics repair services.

How much will it cost to repair a mobile phone?
The cost of a repair depends on the type of device and the specific issue. We offer free estimates for all repairs, and we will evaluate your device and provide you with a detailed estimate of the cost and timeframe for the repair.
Is it better to repair or replace a broken phone?
In most cases, it is better to repair a broken phone rather than replacing it. Repairing the device is often a more cost-effective option, especially if the damage is minor or limited to specific components. Additionally, repairing your phone helps to reduce electronic waste, contributing to a more sustainable approach. However, the decision ultimately depends on factors such as the extent of the damage, the age and performance of the phone, warranty coverage, sentimental value
How long does it take to repair a device?
Repair times vary depending on the type of repair and the device. Our technicians work quickly to get your device back to you as soon as possible. We will give you an estimate of the repair time when you bring in your device.
Do you offer a warranty on your repairs?
Yes, we offer a warranty a 12 months on all of our repairs
What services do you offer?
We offer repair services for mobile phones, game consoles, and laptops. Our services include screen replacement, battery replacement, charging port repair, software updates, and more.
How do I pay for my repair?
We accept cash and credit cards for payment. Payment is due at the time of pickup.
Do you offer any discounts or promotions?
Yes, we occasionally offer discounts and promotions. Follow us on social media or sign up for our newsletter to stay up-to-date on our current offers.
Do you offer any kind of data recovery services?
Yes, we offer data recovery services for most types of devices. Our technicians have the expertise to recover data from damaged devices, deleted files, and more.
Do you charge a fee for diagnosing the problem with my device?
We do not charge a fee for diagnosing the problem with your device. Our technicians will evaluate your device and provide you with a free estimate for the cost of the repair.
Do you offer any discount or promotions?
We periodically offer discounts and promotions on our repair services. Follow us on social media or sign up for our newsletter to stay informed about our latest deals.
What should I do if my phone gets wet?
If your phone gets wet, follow these steps to increase the chances of saving it: Remove it from water immediately: Take your phone out of the water as quickly as possible to prevent further damage. Power off the phone: If your phone is still on, power it off immediately. This helps to prevent short circuits and potential damage to the internal components. Dry the exterior: Use a soft cloth or paper towel to gently dry the outside of the phone. Be careful not to apply excessive pressure or rub the phone vigorously, as it can push water deeper into the device. Remove the SIM card and other removable parts: Take out the SIM card, memory card, and any other removable components from your phone. This allows them to dry separately and prevents potential damage. Do not use heat: Avoid using a hairdryer, microwave, oven, or any direct heat source to dry your phone. Excessive heat can damage the internal components. Use desiccants or rice: Place your phone in a bag or container filled with uncooked rice or desiccant packets. These absorb moisture and can help dry out the device. Leave it for at least 24-48 hours. Avoid turning it on too soon: After the drying period, resist the temptation to turn on your phone immediately. Instead, reinsert the battery (if removable) and attempt to power it on. If it doesn't turn on, proceed to the next step. Seek professional help: If your phone still doesn't work after following the above steps, take it to a professional repair service or contact the manufacturer for assistance. They may be able to salvage the device or retrieve important data. Remember, water damage can be unpredictable, and there is no guarantee of complete recovery. Acting quickly and carefully is crucial in maximizing the chances of saving your wet phone.
Will repairing my phone void its warranty?
While it is generally true that repairing your phone at an unauthorized repair shop or by yourself can void the manufacturer's warranty, we offer a solution that provides peace of mind. With our repair services, we provide a 12-month warranty on all repairs, ensuring that you receive reliable service and support. Plus, our repairs come at a fraction of the price compared to manufacturer repair options.
How can I backup my data before getting my phone repaired?
To backup your data before getting your phone repaired, you can follow these steps: Use cloud services: Utilize cloud storage services like Google Drive, iCloud, Dropbox, or Microsoft OneDrive to backup your important files, photos, videos, and documents. Install the corresponding app on your phone, sign in, and enable automatic backup or manually upload your data to the cloud. Sync with your computer: Connect your phone to your computer using a USB cable and transfer your files to your computer's hard drive. You can also use software like iTunes for iPhones or Android File Transfer for Android devices to manage and backup your data. Use built-in backup features: Most smartphones have built-in backup features that allow you to save your data. On Android devices, go to Settings > System > Backup to enable automatic backup of app data, Wi-Fi passwords, and device settings to your Google account. On iPhones, go to Settings > [Your Name] > iCloud > iCloud Backup and enable iCloud backup to store your data. Transfer data to an external storage device: If your phone supports it, you can use external storage devices like USB flash drives or external hard drives to backup your data. Connect the storage device to your phone using an appropriate adapter and transfer your files. Backup contacts and calendars: Make sure your contacts and calendars are backed up as well. On Android, you can sync your contacts and calendar with your Google account. On iPhones, you can backup contacts through iCloud or export them as a VCF file. Take screenshots or photos: Capture screenshots or take photos of important settings, app layouts, or any other information you may need to restore or remember after the repair. Remember to double-check and verify that your data is properly backed up before proceeding with the repair. It's always a good idea to have multiple backup methods to ensure the safety of your valuable information.
What should I do if my phone's screen is unresponsive?
If your phone's screen is unresponsive, you can try the following steps to troubleshoot the issue: Restart your phone: Press and hold the power button until the device restarts. This simple step can often resolve temporary software glitches that may be causing the unresponsive screen. Remove the case and clean the screen: Sometimes, a screen protector or a dirty screen can interfere with touch responsiveness. Remove any case or screen protector and clean the screen gently with a microfiber cloth to remove any dirt, smudges, or fingerprints. Ensure the device is charged: Connect your phone to a power source and ensure it has sufficient charge. A low battery level can sometimes cause touch screen issues. Try a hard reset: Depending on your phone model, you can perform a hard reset by simultaneously pressing and holding specific buttons. This combination varies among devices, so refer to your phone's user manual or search online for the correct key combination to perform a hard reset. Boot into Safe Mode: Booting your phone into Safe Mode helps determine if the unresponsive screen is caused by a third-party app. By entering Safe Mode, only pre-installed system apps will be active. If the screen works fine in Safe Mode, a recently installed app may be causing the problem. Uninstall any recently installed apps and restart your phone. Connect to a computer: Connect your phone to a computer using a USB cable. If the computer recognizes your phone and you can navigate through its files using the computer, it indicates that the unresponsiveness may be a hardware issue. In this case, contacting a professional repair service or the manufacturer for further assistance is recommended. If none of these steps resolve the issue, it is advisable to reach out to a professional repair service or contact the manufacturer's customer support for further assistance. They can provide specific troubleshooting steps or recommend repair options for your particular phone model.
Can I still repair my device even if the devices is out of manufacturing warranty?
Yes, you can still repair your device even if it's out of the manufacturer's warranty. Here at Gadcet we offer a 12months warranty for the repairs carried out.
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